My Supply Co. offers returns for items within 30 days of receipt of shipment, and refunds for non-returnable items within 14 days of receipt of shipment.
My Supply Co. Return Policy:
You may return any unopened (still in its plastic wrap or the seal is unbroken) items to My Supply Co., for any reason, for a full refund within 30 days of delivery of your shipment (subject to the exclusions below). We'll also refund the return shipping cost, if the return is a result of our error.
Once we receive your return, your refund will be processed and a credit will automatically be returned via the original payment method (e.g. electronic money transfer or credit card), within a certain amount of days.
If an item is not eligible for a return but has been shipped within 14 days, you may still receive a refund if it is a result of our error.
Please note that we cannot accept the return of opened items or items returned more than 30 days past delivery. We can only process returns and refunds for items purchased at My Supply Co.
Mistaken Returns
Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
My Supply Co. does not store items mistakenly sent to us and instead donates or recycles them when appropriate and possible. If you accidentally sent the wrong item to My Supply Co., please contact us via live chat or email as soon as possible. My Supply Co. cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to My Supply Co..
Replacement of Damaged of Defective Items
If you received a defective item that is sold by My Supply Co. and need to replace it with the same item, contact us via live chat or email to request a replacement.
Using our Return Mailing Label
The return mailing labels obtained from the My Supply Co. are valid only for returns shipped within Canada.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs once the return is processed.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund along with any applicable Import Fees Deposit. The amount deducted will be the equivalent to our standard shipping costs for that item.
Returning a Gift Card
- Gift Cards are not returnable after purchase (except as required by law).